Frequency Asked Questions (FAQ)

Welcome to EQlibrium’s FAQ page!

We can address some common questions about our services, approach, and how we can support you on your journey towards emotional intelligence and well-being.

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General Questions about EQlibrium

Q: What is EQlibrium?

A: At EQlibrium, we help people and organisations strengthen well-being and performance by addressing today’s biggest challenges like Burnout, Task Paralysis and low Emotional Intelligence.

Our practical, neuro-inclusive programmes and toolkits are designed to boost resilience, engagement and growth while aligning with Singapore’s national mental health and well-being strategies. By partnering with us, you will gain actionable skills that create measurable impact on both people and outcomes. Think of us as the bridge between performance and well-being.

Q: What makes EQlibrium different from other counseling services?

A: We are far more than a counselling company. We focus mainly on the upstream issues as prevention and self-care is better than having to deal with issues down the line.

We are also neuro-inclusive and integrate the pillars of social-emotional learning - Self-awareness, social awareness, self-management, relationship management, and responsible decision-making—into all our services.

We also differentiate ourselves by helping you reach your ESG goals and using AI-driven tools. Our approach is both professional and playful, making the process of improving emotional intelligence enjoyable and impactful.

Employee Engagement Programmes

Q: What do your employee engagement programmes entail?

A: Our employee engagement programmes are designed to foster a supportive and emotionally intelligent workplace culture. We offer workshops, training sessions, and ongoing support to help businesses enhance their employees' well-being and productivity.

Q: How can my organisation benefit from your employee engagement programmes?

A: These programmes can improve employee morale, reduce stress, prevent employee burnout, increase productivity, and create a more cohesive and supportive work environment & culture. Investing in emotional intelligence can lead to better decision-making and improved overall business performance. All while helping you reach the Social pillar in your ESG goals.

Q: How can my organisation book a programme?

A: Programmes are customised specifically for your organisational needs and goals. It is best to book a free discovery call, where a member of our team will meet with you, on zoom or in person, to further discuss the details. You can book a strategy call with the button on the Home Page. One of our staff will reply to you as soon as we can.

Counselling Services

Q: What types of services do you offer?

A: We offer one-on-one counseling sessions tailored to individual needs. Most of our counsellors use evidence based approaches like Cognitive Behavioural Therapy (CBT). We also have support groups for community-based peer support, employee engagement programs and focus on tools and activities that help with corporate wellbeing and productivity.

Q: How do I book a counselling session?

A: You can book a session by visiting our website and using the online booking system.

Q: Are your counselling services available online?

A: Yes, we offer both in-person and online counseling sessions to accommodate your preferences and needs.

Payment and Insurance

Q: What are your fees for counselling services?

A: Our fees vary depending on the type and length of the session and the expertise of the therapist. For detailed information on pricing, please visit "Solutions".

Q: Do you accept insurance?

A: We are currently working with providers and aim to accept a variety of insurance plans. Please check with your insurance provider to ensure coverage and contact us if you have any specific questions or requirements regarding insurance.

Q: What if I can’t afford counselling?

A: We believe that mental health support should be accessible to everyone. We have volunteers in our team and may have financial assistance options available. Please contact us to discuss your situation.

Getting Started

Q: How do I get started with EQlibrium?

A: Getting started is easy! Visit our website to learn more about our solutions and schedule a free strategy call.

Q: What should I expect in my first counselling session?

A: Your first session will involve an initial assessment where we get to know you, understand your needs and discuss your goals. This helps us tailor our approach to best support your journey.

We will also explain how you are the expert in your life and you have no obligation/hurt feelings to continue if you do not feel comfortable and safe.

Q: Do I have to book a session everytime I want to see a counsellor?

A: After your first session, if you feel like you are comfortable to continue with us, you can make a regular booking time and purchase a discounted subscription of 5 bookings. You can get more information about this in "Solutions".